Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@powertex.co.uk. Returns will need to be sent to the following address: Old County Court, 13 Church Road, Redditch, Worcestershire, B97 4AB.

If your return is accepted, you are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@powertex.co.uk.

Damages and issues
Please inspect your order on receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalised products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about a specific item.

We cannot accept returns on digital items, sale items, or gift cards.

Exchanges
The fastest way to get what you want is to return your original item, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason, without justification. The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging, along with proof of purchase.

Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. It can take extra time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at info@powertex.co.uk.